Amenities at the Touch of a Screen: theWit Hotel Opens with Cutting-Edge Self-Service Technology fro

Wednesday, 24 June 2009 10:11 Written by Kris Kozamchak

IRVING, TX, June 23, 2009 — NEC Unified Solutions, Inc. (NEC), a leading communications solutions integrator, today announced that theWit Hotel, the recently opened downtown Chicago boutique hotel, is using NEC communications technology to deliver unprecedented access to luxury services and amenities for its guests.

“Technology is a cornerstone of theWit; every piece has to integrate in order to create a truly unique guest experience. NEC’s communications server and phones automate guest services, enabling our customers to enjoy the unparalleled comfort and amenities we provide while our employees can efficiently focus on high-touch services,” said Lou Carrier, chief brand officer for ECD Company / theWit Hotel. “When it comes to NEC, we feel like we have the best products on the market; what they helped us create speaks directly to our brand.”

TORO National Support Network Improves Contact Center Performance with NEC’s UC for Business

Monday, 22 June 2009 08:43 Last Updated on Monday, 22 June 2009 09:10 Written by Kris Kozamchak

IRVING, TX, June 18, 2009 — NEC Unified Solutions, Inc. (NEC), a leading provider of enterprise business communications, today announced that TORO National Support Network (NSN) is now better able to remotely assist customers using NEC’s UC for Business solution, resulting in customer satisfaction levels at more than 90 percent.

TORO NSN’s call center handles troubleshooting and maintenance for customers using TORO’s turf irrigation computer systems. With the guidance and expertise of Batts Communications, an authorized NEC dealer, TORO upgraded its UNIVERGE® NEAX 2000 to the UNIVERGE SV8300 IP communications server to support its move toward an all-IP call center environment. TORO chose NEC’s UC for Business (UCB) unified communications application to enhance the NSN contact center’s performance and reporting capabilities. TORO’s UCB provides communications management, streamlines administration and allows the company to handle the real-time demands of its call center.

BAI Cuts Costs and Helps Eliminate Administrative Hassles with NEC Unified Communications

Wednesday, 22 April 2009 00:00 Last Updated on Wednesday, 06 May 2009 15:20 Written by Administrator

UNIVERGE® Sphericall’s high reliability and robust features enable flexibility and business continuity

IRVING, TX, April 21, 2009 — NEC Unified Solutions, Inc. (NEC), a leading communications solutions integrator, today announced that BAI, a financial services industry research firm, has experienced significant operational cost savings and efficiency improvements using NEC’s UNIVERGE® Sphericall pure software-based IP communications solution.

“UNIVERGE Sphericall works on standard servers utilizing a simple licensing model, and, in addition, we no longer have to rely on a service provider to make simple changes to our call routing requirements. As a result, we are currently saving about $1,500 per month on support costs alone,” said Jim DiNapoli, senior manager of networking for BAI. “We have found that Sphericall provides applications that fit the needs of our executives, call center agents and support staff. NEC designed technology around the role of the individual which, in our experience, has led to a reliable, highly effective and easy-to-use unified communications solution.”

Arlington Chamber of Commerce Enhances Collaboration with NEC’s Unified Communications Applications

Tuesday, 07 April 2009 00:00 Written by Administrator

IRVING, TX, April 1, 2009 — NEC Unified Solutions, Inc. (NEC), a leader in enterprise business communications, today announced that Arlington (Texas) Chamber of Commerce in Texas achieved an approximate six-month return on its unified communications (UC) investment by improving staff collaboration and eliminating service costs using NEC’s UNIVERGE® SV8100 communications server and UC for Business (UCB) productivity software.

“We wanted the productivity enhancements that unified communications applications, such as presence and unified messaging, could bring to our employees,” said Randy Paine, IT manager, Arlington Chamber of Commerce. “The NEC solution, implemented by AIT Technologies, not only upgraded our fax application, but it is also enabling our staff to provide better service to both our members and the Chamber’s other stakeholders.”